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Shipping & Returns

Last Updated: August 10, 2026

This page contains two policies: our Shipping Policy and our 90-Day Return & Refund Policy.

Shipping Policy

At GAWGAP LLC (“GAWGAP,” “we,” “us,” or “our”), we are committed to providing a straightforward and reliable shipping experience. This Shipping Policy explains where we ship, how orders are processed, available shipping options, estimated delivery times, tracking, and how shipping-related issues are handled.

1. Where We Ship

GAWGAP currently ships to eligible addresses within the United States.

We currently do not offer international shipping.

Orders are shipped primarily through FedEx. Because carrier availability and service levels can vary by destination, certain addresses or locations may not qualify for all shipping methods.

At this time, customers should provide a valid physical delivery address at checkout. We do not guarantee delivery to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or other locations where our available FedEx service cannot complete delivery.

2. Order Processing

Orders are typically processed within 1–2 business days after the order is successfully placed and payment is confirmed.

Our normal processing days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 2:00 PM Pacific Time may begin processing on the following business day.

Orders placed on Saturdays, Sundays, or U.S. federal holidays will generally begin processing on the next business day.

Processing time is separate from shipping transit time.

During holidays, product launches, unusually high order volume, severe weather, or other circumstances outside our reasonable control, processing may take longer.

3. Free Standard Shipping

GAWGAP offers FREE Standard Shipping on eligible U.S. orders.

Cost: FREE
Processing Time: 1–2 business days
Estimated Transit Time: 5–10 business days after processing

Standard Shipping is available to eligible U.S. addresses.

Delivery times are estimates and are not guaranteed.

Orders to Alaska, Hawaii, remote locations, or other destinations requiring additional carrier transit may take longer.

4. Express Shipping

GAWGAP offers Express Shipping for $14.99 on eligible orders and delivery addresses where the required expedited FedEx service is available.

Cost: $14.99
Processing Time: 1–2 business days
Estimated Transit Time: 1–2 business days after processing

The 1–2 business-day Express estimate applies to transit time after order processing.

For example, an Express order may require 1–2 business days for processing before entering its estimated 1–2 business-day shipping transit period.

Express Shipping availability may vary by destination and fulfillment availability.

If the required expedited service is unavailable for a particular destination, Express Shipping may not be offered.

5. Estimated Total Delivery Times

For most eligible orders, estimated timelines are:

Standard Shipping

Processing: 1–2 business days
Transit: approximately 5–10 business days
Shipping Cost: FREE

Express Shipping

Processing: 1–2 business days
Transit: approximately 1–2 business days
Shipping Cost: $14.99

All processing and delivery timeframes are estimates unless expressly stated otherwise.

Actual delivery may be affected by carrier operations, destination, severe weather, natural disasters, holidays, transportation disruptions, incorrect addresses, high shipping volume, and other circumstances outside GAWGAP's reasonable control.

6. Shipping Carrier

GAWGAP primarily uses FedEx for deliveries.

The particular FedEx service used may depend on the shipping option selected, destination, package specifications, fulfillment availability, and other logistical considerations.

Where reasonably necessary to complete delivery, GAWGAP may use another appropriate carrier or fulfillment provider.

7. Order Tracking

When tracking information is available, you will receive shipping confirmation containing your tracking information after your order ships.

Please allow time for tracking information to update after a shipping label is created.

The creation of a shipping label or tracking number does not necessarily mean that FedEx has already received or scanned the package.

If your tracking information has not shown a meaningful update for 5 business days, contact us at support@gawgap.com so we can help investigate.

8. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please verify your:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code
  • Contact information

Because we primarily ship through FedEx, we recommend providing a valid physical street address rather than a P.O. box.

If you discover an error after placing your order, contact support@gawgap.com as soon as possible.

We will make reasonable efforts to correct your information before fulfillment begins, but we cannot guarantee that an address can be changed after an order enters fulfillment or ships.

GAWGAP is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

9. Address Changes

Shipping-address changes may be requested before fulfillment begins.

Once an order has entered fulfillment or has shipped, we cannot guarantee that the address can be changed or redirected.

If you need to correct your address, contact support@gawgap.com as soon as you discover the error.

10. Alaska and Hawaii

GAWGAP accepts eligible orders to physical addresses in Alaska and Hawaii where our available shipping service supports delivery.

Free Standard Shipping may be available for eligible orders; however, transit times may be longer than the typical 5–10 business-day estimate.

Express Shipping may not be available for every Alaska or Hawaii destination.

Available shipping options will be displayed at checkout where applicable.

11. P.O. Boxes and Military Addresses

Because GAWGAP primarily uses FedEx, we do not guarantee shipping to P.O. boxes or APO/FPO/DPO military addresses.

Customers should use an eligible physical street address whenever possible.

If our available shipping service cannot deliver to the address provided, we may contact you to request an alternative delivery address or provide another appropriate resolution.

12. Shipping Delays

Although we aim to have orders delivered within the estimated timeframe, carrier delays can occasionally occur.

Severe weather, holidays, transportation disruptions, carrier network issues, high shipping volume, natural disasters, and other circumstances outside our reasonable control may affect delivery.

If your package has exceeded its estimated delivery timeframe, please check your tracking information first.

If your tracking has not shown a meaningful update for 5 business days, contact support@gawgap.com with your order number so we can assist you.

13. Lost Packages

If your package appears to have been lost in transit, contact support@gawgap.com.

Please include your order number and relevant shipment information.

GAWGAP may work with FedEx and/or our fulfillment provider to investigate the shipment.

Depending on the circumstances and outcome of the investigation, an appropriate resolution may include a replacement or refund.

14. Packages Marked Delivered but Not Received

If FedEx tracking shows your package as delivered but you cannot locate it, please first check:

  • Around your delivery location
  • With members of your household
  • With neighbors where appropriate
  • With apartment or building management
  • Reception or front-desk areas
  • Parcel lockers
  • Other designated delivery locations

If you still cannot locate the package, contact support@gawgap.com.

We may assist with investigating the delivery with FedEx and determine the appropriate next steps based on the circumstances.

15. Damaged, Incorrect, or Missing Orders

Please inspect your order after delivery.

If your order arrives damaged, you receive the wrong product, or something that should have been included is missing, contact support@gawgap.com within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and/or packaging when reasonably available

Please retain the product and original packaging while your claim is being reviewed.

If we confirm that your order arrived damaged, defective, incorrect, or incomplete, we will work with you toward an appropriate resolution, which may include a replacement or refund.

If the problem resulted from an error by GAWGAP or our fulfillment provider, you will not be charged additional shipping to correct the issue.

The 7-day reporting request does not limit rights or remedies that cannot legally be restricted under applicable law.

16. Returned-to-Sender Packages

Packages may be returned to sender because of:

  • Incorrect or incomplete shipping information
  • An undeliverable address
  • Unsuccessful delivery attempts
  • Failure to receive or collect a shipment
  • Refusal of delivery
  • Other carrier-related circumstances

If your package is returned to sender, contact support@gawgap.com.

If a package was returned because of incorrect or incomplete shipping information supplied by the customer, the customer may be responsible for the cost of reshipping the order.

If the package was returned because of an error by GAWGAP, our fulfillment provider, or the carrier, we will work with you toward an appropriate resolution without charging additional shipping where applicable.

17. Order Changes and Cancellations

If you need to change or cancel an order, contact support@gawgap.com as soon as possible.

Because orders may begin processing quickly, we cannot guarantee that an order can be modified or cancelled after it has been placed.

Once fulfillment has begun or the order has shipped, cancellation may no longer be possible.

After receiving an eligible order, you may request a return in accordance with our 90-Day Return & Refund Policy below.

18. Express Shipping Fees and Returns

Purchasing Express Shipping does not affect your eligibility under GAWGAP's 90-Day Return & Refund Policy.

The applicable 90-day return period begins on the date your eligible order is delivered.

The original $14.99 Express Shipping charge is non-refundable for ordinary change-of-mind returns.

If an order arrives damaged, defective, incorrect, or another circumstance requires reimbursement under our policies or applicable law, shipping charges will be handled as appropriate based on the circumstances.

19. Refused Deliveries

If you no longer want an order after it has shipped, we recommend accepting delivery and following our normal return procedure rather than refusing the shipment.

Refused shipments may take additional time to return and may delay processing of a refund or other resolution.

20. Delivery Estimates

Unless expressly stated otherwise, all processing, shipping, and delivery timeframes provided by GAWGAP are estimates rather than guaranteed delivery dates.

Nothing in this Shipping Policy is intended to waive or limit consumer rights that cannot legally be waived or limited.

21. Changes to This Shipping Policy

GAWGAP may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, fulfillment operations, Services, or applicable requirements.

The current version will be posted on our website with an updated “Last Updated” date.

22. Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, contact:

GAWGAP LLC
Customer Support: support@gawgap.com

Mailing Address:
200 E Rowland St
Unit #2139
Covina, CA 91723
United States

When contacting us regarding an existing order, please include your order number so we can assist you efficiently.

90-Day Return & Refund Policy

At GAWGAP, we want you to feel confident when ordering from us. If you decide your purchase isn’t right for you, you may request a return within 90 days of delivery, subject to the terms below.

1. Our 90-Day Return Policy

You have 90 days from the date your order is delivered to request a return.

Returns may be requested for any reason, including if you simply change your mind.

To qualify for a return:

  • Your return request must be submitted within 90 days of delivery.
  • The product must be returned with its original packaging.
  • All original components and accessories included with the product should be returned.
  • The product must not have been intentionally damaged, altered, modified, or misused.
  • You must provide your order information or another reasonable form of proof of purchase.

Returns that do not meet these requirements may be refused where permitted by applicable law.

2. How to Start a Return

Before sending your product back, please contact our customer support team at support@gawgap.com.

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • The product you would like to return

You do not need to provide a reason for changing your mind, although feedback is always appreciated.

Once your return request is approved, we will provide you with return instructions and, where applicable, a prepaid return shipping label.

Please do not send a return to an address found on the original package without first receiving return instructions from us. Unauthorized returns may experience delays or may not be accepted.

3. Return Shipping

For eligible returns under this policy, GAWGAP covers the cost of return shipping using the return method or prepaid shipping label provided by us.

To qualify for company-paid return shipping, you must follow the return instructions we provide.

We are not responsible for shipping costs incurred if you choose to use your own shipping method without prior authorization.

4. Original Packaging

Products must be returned in their original product packaging.

Please also include the original accessories, components, manuals, and other items that came with your product, where applicable.

If the original packaging or significant components are missing, please contact us before returning the product so we can determine whether the return can still be accepted.

5. Refunds

Once we receive your return, we will inspect it to confirm that it meets the requirements of this policy.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process your refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@gawgap.com.

6. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible at support@gawgap.com.

Please include your order number and, when appropriate, photographs or other information showing the issue. This helps us evaluate the problem and provide an appropriate solution.

If the issue is confirmed, we will work with you to make it right, which may include a replacement, return, or refund as appropriate.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

7. Items That Cannot Be Returned

We reserve the right to reject returns involving:

  • Products intentionally damaged or materially altered after delivery
  • Products damaged through misuse or use contrary to provided instructions
  • Products that are not the product originally purchased from GAWGAP
  • Returns involving fraudulent activity or abuse of our return policy
  • Products returned outside the 90-day return period, except where otherwise required by law

Any statutory rights that cannot legally be excluded remain unaffected.

8. Exchanges

If you receive a defective or incorrect product and would prefer a replacement, please contact our customer support team.

For ordinary change-of-mind returns, the simplest option may be to return the original product for a refund and place a new order.

9. Lost Return Packages

When we provide a prepaid return label, please retain your shipping receipt or tracking information until your return has been completed.

If you use a shipping method that was not provided or authorized by GAWGAP, we cannot guarantee reimbursement for the shipping cost or responsibility for a package that is lost before reaching our return facility, except where applicable law provides otherwise.

10. Refund Abuse and Fraud

Our 90-day policy is designed to give genuine customers confidence when purchasing from GAWGAP.

We reserve the right, where permitted by law, to refuse a return or refund when we reasonably determine that a request involves fraud, deliberate abuse of this policy, falsified order information, substitution of products, or intentional damage.

This provision does not affect legitimate returns or any rights provided by applicable law.

11. Orders Returned to Sender

If an order is returned to us because an incorrect or incomplete shipping address was provided, delivery was repeatedly refused, or the package was not collected, please contact our support team.

We will review the circumstances and provide the available options for reshipment or refund.

12. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled after it has entered processing or shipped. If the order has already shipped, you may request a return after receiving it in accordance with this 90-day return policy.

13. Contact Us

For questions about returns, refunds, damaged orders, or this policy, contact:

GAWGAP Customer Support
Email: support@gawgap.com

We’re here to help and will work to resolve eligible return requests as quickly as reasonably possible.

90-Day Guarantee at a Glance

Return Window: 90 days from delivery
Reason Required: No — returns are accepted for any reason
Return Shipping: Paid by GAWGAP for eligible, authorized returns
Original Packaging: Required
Refund Method: Original payment method
Return Authorization: Contact GAWGAP before sending the product back